Everything you need to know before your upcoming appointment and more.
About Your Visit
Preparation for your appointment
In advance of your appointment, we ask that you allow us to make the best use of your time in our clinic by completing your new patient registration forms at least 48 hours prior to your appointment. These forms may be completed by selecting the “New Patient Forms” button, or by clicking the icon “New Patient Forms” on the homepage. Please note that these forms will not populate on handheld devices.
If you are unable to complete your patient registration forms prior to your appointment we ask that you arrive 15 minutes early to complete the forms or risk having to reschedule for another day.
We recognize that insurance can be confusing and we will do our best to help you understand your benefits. In order to do so, we will need a copy of both your vision and medical insurance cards. We will need this information at least one week prior to your appointment if you plan to use insurance. If we do not have this information already, please contact our office with the details.
Payment will be due at time of service. Without your insurance information in advance of you appointment, we may be unable to bill your insurance provider on your behalf. Our clinic accepts cash, check, Visa, MasterCard, Discover, and American Express.
If you are a contact lens wearer we ask that you please bring your contact lens information to your appointment. This will help the doctor better assess what new, or similar, options of contacts may work best for your prescription. We also ask that you please sign and return the Medical Records Request form, which will allow us to request records from your previous provider on your behalf. If received in advance, these records may allow our clinic to order trial contact lenses specifically tailored to your prescription to be available at the time of service.
If you are a prior patient of Dr. Chown or Dr. Lukey or would like to have your records transferred, please contact us directly (via email or telephone) and we will be happy to request your records in advance.
We look forward to the opportunity to take care of all your eye health and vision needs.
How much time should I expect for my appointment?
For an adult comprehensive eye exam:
You should allow for at least one hour for your complete appointment.
(Reason: It takes up to a full 30 min. for the adult eye to come to full dilation before the doctor can complete the exam)
For a pediatric comprehensive eye exam:
You should allow for at least an hour and a half for the doctor to complete this exam.
(Reason: It takes a full 45 min. for a child’s eye to come to full dilation before the doctor can complete the exam)
If you wish to/have need to speak with our optician about the purchase of glasses or contact lenses, this time should be increased.
Will the doctor need to dilate my eyes?
Annual eye dilation is absolutely recommended and our physicians believe it is an important part of your comprehensive eye health care. Although our eyes may seem healthy from the outside, a comprehensive, dilated eye exam is the only way to be sure. During the exam, each eye is closely inspected for signs of common vision problems and eye diseases, many of which have no early warning signs.
Dilation is an important part of a comprehensive eye exam because it enables your eye care professional to view the inside of the eye. Drops placed in each eye widen the pupil, which is the opening in the center of the iris (the colored part of the eye). Dilating the pupil allows more light to enter the eye the same way opening a door allows light into a dark room.
This video describes what a doctor sees when examining the retina, optic nerve and macula after the pupils are dilated :
What insurance companies do you work directly with?
Our clinic is able to accept a wide variety of insurance providers; however, every insurance plan is diverse. As a result, we ask that our patients provide their insurance information at least one week in advance of their scheduled appointment to allow our billing coordinator adequate time to verify benefits on your behalf. Our clinic currently accepts most major insurance carriers including, but not limited to: